![]() Never go swimming wearing your jewelry, as chlorine in swimming pools can cause damage to all metals, including erosion and discoloration.Please read the manufacturer’s instructions carefully. In order to maintain your jewelry’s original condition, clean your jewelry regularly using a professional jewelry cleaning product. Your jewelry will age and tarnish naturally.Try to keep pieces wrapped separately so they don’t scratch each other. Store your jewelry in a soft container such as pouch or lined box with an anti-tarnish strip.Be gentle with your jewelry when taking it on and off and avoid excessive pulling, twisting or tugging.Apply perfume or hairspray before putting on your jewelry. Remove your jewelry when washing your hands and bathing.Always protect your jewelry from household chemicals, harsh soaps, sunlight, and excessive heat and cold.Following are instructions on how to take care of your jewelry to maintain its original quality: Tips or donations to Restore Dignity (Venmo: are always welcome!Įvery piece of Kamaria Jewelry is made from 925 silver, gold, and gemstones. We request that the client pays for shipping to us and we can cover the shipping fees when we send the repaired item back to you. Please do not send us product until you receive a confirmation from us that we will make the repair. Items that are damaged will be repaired at our discretion and may include an estimate of repair costs. ![]() Please notify us immediately upon receipt of goods if the item has been damaged in shipment.įor all other repair requests, please contact us at to initiate a repair request and include images of the damage within 30 days of delivery. For your protection, we recommend buying adequate insurance to cover damage or loss of goods during shipment. If a package is lost in the mail or stolen from your property, contact your local carrier to file a claim. Once your package has shipped and is in the hands of the carrier, damage or loss of property is no longer in our control. We are unable to refund your original shipping charges unless we shipped the product to you in error. We will ship your new product once we receive your exchange in its original conditional (new, unworn, clean, and not damaged) with secure packaging. Please refer to their own return and exchange policy. Items from a third-party vendor or retail partner.Custom, personalized, or made-to-order items.Please email us at to initiate an exchange. All exchanges may also be subject to an additional restocking fee of up to 8%. In the rare occasion that you are not 100% satisfied with your order, we offer an exchange for store credit within 10 days of delivery. ![]() However, we are not responsible for any unforeseen charges related to international shipments. You will not be expected to pay additional fees upon delivery if you select this option. We offer a DHL Express Worldwide shipping option at checkout where the duties and taxes are included in the shipping cost. Kamaria, LLC cannot collect or pay these charges as they vary for each country. Will I be responsible for duties and tariffs?Īll international customers outside the USA are responsible for any additional tax, duty, and freight fees incurred by customs upon arrival. KAMARIA is not responsible for any lost or stolen packages once they are marked as “delivered.” If you still have not found the package, please reach out to us at and we will try our best to assist you. We kindly ask that you check in with your neighbors, search around your mailrooms, and contact your local mail carrier and post office to find out if the package was misplaced upon delivery. My package says “delivered” but I have not received it! KAMARIA is not responsible for shipping new replacements, though it may be considered on a case-by-case basis after 4 weeks go by and the package is still not delivered. You can also request a trace on the package via: We encourage you to talk to your local mail carrier to see if the package was delivered. If you would like to add insurance to your package that is valued under $300, please reach out to us at and we will create a custom label for you with insurance for an additional fee.Īlthough our clients have experienced shipping delays, so far, all packages have eventually been successfully delivered, sometimes up to 4 weeks later. Single items valued over $300 will be fully insured. ![]() All in-stock items will be shipped within 2-3 business days via USPS or UPS with a tracking number.Īll hand-made or fine jewelry may require up to 6 weeks to fulfill and will be shipped once completed via USPS or UPS with a tracking number.
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